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Most of the time, growing businesses use sales and marketing efforts to drive their revenues. Marketing basically uses advertising and other techniques to bring leads into the business. Your sales team either closes the leads handed in their mind by the marketing department (inbound sales), or they actively hunt new end-clients down with prospecting efforts (outbound sales). But there clearly was another path that most companies don’t pursue, which could function as most effective for quickly scaling your revenues, and that is channel sales. This post can help you understand what channel sales are, and how best to setup your channel sales efforts for maximum success.
What are channel sales?
Channel sales involve identifying third party companies that have large quantities of your target customers in order to make them a reseller of your service or product, on average in exchange for some revenue share. For example, let’s say you are a software business that helps manage a company’s financials. Instead of calling into target companies one-at-a-time with your outbound sales team, let’s say you reach out to a consulting firm that has hundreds of CFO relationships. You convince them of your software’s value, and how it will help their clients’ businesses and drive incremental revenues for the partner, and their sales team takes your software to market for you. So, consider it as one-to-many selling, as opposed to one-to-one selling, that ought to result in a much faster go-to-market strategy while scaling revenues quicker than you typically could on your own.
Best products for channel sales
Most any product or service can be create for channel sales success. Let’s say you are a consumer product in the B2C world. Instead of calling into the end retailers directly, build a channel sales effort around selling into key distributors nationwide that already have solid relationships with the conclusion retailers you want to be distributed through. Or, in the B2B world, you just need to find potential partners that have large target audiences that match your product or service. That might be selling through trade associations, consulting firms, value added resellers, or whoever else would make sense.
Are you intrigued at this point? Good, you should be, as channel sales is like giving your revenue growth a steroid injection. If you are now interested in learning how most useful to set up your personal channel sales program, follow these lucky seven steps to success.
1. Set desired partner criteria
First thing you need to do is define just what a good partner looks like for you, as trust me, perhaps not all partners are created equal. Set some high level categories for potential partners and a questionnaire of key questions you want them to answer to “qualify” as being a good partner for you. Maybe they need to be of a certain revenue or customer size? Or focused on a potential industry? Or have happy client references? Or have a known demand for your product or service? Or a need to create a new revenue stream for themselves using your products or services? Are they willing to put some sales and marketing muscle behind the launch of the efforts together? Or all of the above! An excellent channel partner program must certanly be structured in a win-win way, so both sides are invested in its success and are economically incentivized to see it succeed.
As part of this, you will need to figure out how to structure this program in such a way that the channel partners are not stepping on each other’s toes, calling into the same companies or regions. This is frequently done by giving the channel partner a specific region of focus (e. g. 50 different partners selling in to 50 different U. S. states). But, before giving anyone exclusivity, make them earn it inside their first year. Provide them with a sales target to shoot for to earn exclusivity in their region, as you won’t know if they are a good channel partner driving new business for you until months following the relationship kicks off.
2. Partner prospecting list creation
Now that you have set the criteria, you need to build a target list of companies to reach out to that you feel meet that criteria. Let’s say you want to reach out to big consulting firms as channel partners, you can find lists of the biggest consulting firms online. Which will give you the company name, however, you still need to find the right person to sell this idea to. The bigger the idea, the higher up in the company you need to pitch it. If your products or services can become a billion-dollar seller for their organization, it might be time for you to pitch the CEO or CFO on that idea. Or, if it is more tactical, find an internal champion at that firm that will help you sell it into their organization. Maybe you want the head of a particular industry group that could most comprehend your solution. Or, maybe they have a head of business development that you can pitch, and they will let you know the most logical person at their company with which to pursue a primary relationship. Anyway, this phase is all about building lists of companies and individuals, and gathering their contact information.
3. Selling & acquiring partners
Just as you would sell an end-customer, you will need to sell the channel partner. Except this time, in addition to pitching your product or service, you will also have to pitch the benefits of the channel partnership to the partner. You will need to emphasize how much money they will make from the relationship (e. g., from the 20% revenue share), and what your plan would be to support them and their customers going forward. So, ensure you have a good pitch deck for this purpose, a good calling and follow up strategy, and a draft of the partner agreement detailing everyone’s roles and responsibilities. It is particularly crucial to detail how they plan to bring sales and marketing support, as your product or service won’t sell itself.
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4. Onboarding partners
Finding a contract to close is only half the battle; now comes the hard part. The partner is going to need to be onboarded to help make them successful. This includes having training materials and setting up a training program on your products and desired process. The point listed here is you will need to invest in the partner in order to achieve the desired outcome of success. It’s much more than simply signing the contract.
5. Partner marketing & support
Now comes the hard part for your new partner(s). They are going to have to put effort into sales and marketing, making their customers aware of your new product or service. The promotional plan will have been detail by detail in the agreement, and now is the time to execute that plan. But you will need to assist your channel partners. They will need example product pitch decks, email/phone scripts, etc. Anything you would give your inside sales team, you need to give your outside channel partners for them to be successful. And you will need to provide them with a “hot desk” contact number, in the event any of their clients or salespeople have any questions best answered by you. So, support your channel partners no different than you would support your in-house sales team.
6. Revenue sharing & reporting
Assuming the channel partners have been successful in finding you clients, now we need to pay them the agreed-upon revenue share. Therefore you will need a clear process to attribute sales from a particular partner. If you are an online business, oftentimes, that can be done with affiliate tracking software; you give each partner an unique URL to advertise, and then if anything closes, they get credit for the sale. If you are an offline business, it is a more manual process. That could be the partner gets credit for every single lead they send you in your CRM. Or, if they are promoting your product to their customers, they could give their customer an unique promotion code or reference ID number which they would then provide you with at the time of the sale. But these revenue share calculations should be done monthly, and reported and paid to the partner at that time. The earlier they see money flowing their way, the more they will want to promote your products or service. So , make sure there is a clear process for tracking, reporting, and paying partner revenues.
7. Partner nurturing & upselling
You can’t contemplate this process as “one time and done. ” It is perpetual and recurring, quarter after quarter. You should create quarterly business reviews along with your partners to make sure everyone has clear goals to aim for and can report their recent progress. And your channel sales manager needs to reach out to partners to stay fresh in their minds and keep them up to date with new products and services or services you will probably have added since the partnership started, so the partner can upsell those products to their clients, as well. Your channel sales manager needs to manage these partner relationships no diverse from your sales executives manage your direct customer relationships.
Channel sales pitfalls
The one downside of channel partners— they will never love your organization as much as you do. You won't ever be their sole and # 1 priority. They will clearly privilege their own sales efforts over selling your products, and you may be one of many products or services that they are reselling. That is why it's so important you do your research upfront, to make sure this is planning to be a clear win-win for both parties, so that each party is willing to spend money on its success.
Hopefully, you now have a new idea on how best to just take your product to market, and channel sales may be that winning formula for your business. Channel sales won’t replace your internal efforts, but a well-designed channel sales program will certainly augment and accelerate your stand-alone efforts. If you have any questions, don’t hesitate to reach out. Good luck!